Welcome to CIVIC PATH LAB. By using our website or services, you agree to follow the terms outlined below. Please read them carefully.
General Use
By clicking “I AGREE” or using our services, you confirm that:
- You are at least 18 years old.
- You have the authority to use our services for yourself, your family, or your organization.
- You either own the information you provide or have permission to share it.
You agree not to:
- Use our website or services for illegal, unauthorized, or unethical purposes.
- Attempt to reverse engineer, alter, or hack our website or software in any way.
Services
After registering, you can:
- Book health check-up packages and offers.
- Opt for home sample collection (subject to availability).
When visiting the lab or using home service, you must provide:
- A valid photo ID
- Your order ID or transaction number
- The invoice
- Follow all test instructions
- We strive to offer accurate and reliable information, but we are not responsible for any errors or how the information is used.
Payments & Refunds
- We currently accept payments only through Cash and UPI.
- Services will begin only after payment is received.
- CIVIC PATH LAB is not responsible for any issues related to UPI payments or transaction failures.
- Cancellations must be made within 48 hours of booking. A 10% cancellation fee will apply.
- To cancel or request a refund, please email us.
- Refunds will be processed within 15–20 working days to the same UPI ID or account used for the original payment. Refunds cannot be made through any other method.
Test Report Delivery
- We aim to deliver reports within 10 working days, unless otherwise stated.
- If reports are couriered, delivery time will be added to processing time.
- While we aim to meet your preferred delivery date, we cannot guarantee it.
Modifications
We may update our Terms of Use, services, or website at any time without prior notice.
It’s your responsibility to review the latest terms.
Maintenance
Our website or services may be temporarily suspended for maintenance or upgrades without notice.
CIVIC PATH LAB is not liable for any inconvenience, loss, or cost resulting from downtime.
Governing Law
These terms are governed by the laws of India.
By using our website, you agree to these terms.
If you do not agree with any part of this policy, please do not use the website or services.
If you have any questions or need help, feel free to contact us — we’re here to assist you.